Where is RMA Fest?
Emily Lindsey2024-10-23T17:55:55-05:00RMA Fest will take place at the Roy E. Barberi Theatre, just 5 minutes down the street from ROOTS! The address is: 1724-B General George Patton Dr, Brentwood, TN 37027
If I miss a music lesson, do I get a make-up?
Emily Lindsey2024-01-11T15:55:02-06:00Students are offered 1 make-up credit per lesson type per month for cancellations made at least 24 hours in advance of the scheduled lesson. Make-up lesson availability is limited and varies by mentor, and we encourage students to make every effort to attend their regularly scheduled weekly lessons either ins studio or online via [...]
How do I cancel a music lesson?
Emily Lindsey2019-08-02T17:11:18-05:00Simply give us a call at (615) 804-1177 x1 or email music@rootsacademy.com to cancel a lesson at least 1 hour before your regularly scheduled lesson to receive your 1 monthly make-up credit. Please keep in mind, additional cancellations will not receive a make-up credit, and there are no refunds for missed lessons.
How do I know if I have a Music Lesson make-up credit?
Emily Lindsey2023-06-28T17:36:53-05:00All students are issued up to 1 make-up credit per month upon valid cancellation with our admin team. You can view your available make-up credits on the dashboard of your ROOTS Music Portal under the “Credits" section on your profile.
Help! I don’t know my ROOTS Music Portal log in. What should I do?
Emily Lindsey2023-06-28T17:38:23-05:00Click here to get a login link via email. If you're still having challenges logging in, don't hesitate to reach out to us at music@rootsacademy.com. Our team is here to help!
Can I put my music lessons on hold for the summer, sports, etc.?
Emily Lindsey2025-01-07T13:54:38-06:00Absolutely! We offer a temporary hold for music lessons that allows students to keep their mentor, lesson day/time, and current tuition rate for a discounted rate each month. You can read up more on Lesson Holds here.
How many friends & family members can attend RMA Fest?
Emily Lindsey2023-11-09T10:36:35-06:00You are welcome to invite as many friends and family you'd like to cheer you on! All shows are ticketed, tickets are available for $10 in advance and $12 at the door. You can purchase tickets here.
Are you live streaming RMA Fest for other friends & family to watch?
Emily Lindsey2024-10-23T17:59:36-05:00Absolutely! Tune in live at rootsacademy.com/live -- the shows will also be available to watch online after the live premiere. If you would like to chat and leave a comment for your favorite musician, jump over to our YouTube channel to join in.
How often do you offer RMA Fest performances?
Emily Lindsey2024-10-23T17:57:41-05:00RMA Fest is hosted quarterly in the Fall, Winter, Spring and Summer to give our students multiple opportunities to perform throughout the year. 2024-2025 RMA Fest Dates -- Fall: November 22-23, 2024 Winter: February 7-8, 2025 Spring: April 25-26, 2025 Summer: June 27-28, 2025
How do I claim the 30-day money back guarantee?
Kyle Chowning2025-01-07T13:57:22-06:00The money-back guarantee is based on the following requirements: The student is required to attend four consecutive weeks of lessons/classes Parent/student must notify the front office regarding their dissatisfaction by the third week, giving us an opportunity to improve your learning experience. Refunds will be paid by check and delivered within 10-14 business days. [...]