The at-home cancellation policy remains the same as our studio policy. In case a scheduled music lesson needs to be missed, the student or parent must notify the studio at least 24 hours before the scheduled lesson in order to be eligible for a make-up lesson. Make-up lessons are limited to 1 per month, per lesson type.

To schedule your At Home make-up lesson, please contact us at music@rootsacademy.com.

During the beta launch of ROOTS @ Home, the cost for in-home lessons is the same as our studio lessons. We’re excited to offer this convenience to you without any additional fees.

While we plan to offer group lessons through ROOTS @ Home in the future, this option is not available during the beta launch. Stay tuned for updates as we expand our offerings.

To set up the ideal lesson and practice environment at home, please refer to the comprehensive guide available on our website: Music Learning and Practice at Home. This resource provides valuable tips and recommendations to ensure a productive and enjoyable music lesson experience in your home.

Your Mentor will arrive approximately 5 minutes prior to your scheduled lesson time in order to get set and maximize teaching time. After the lesson, they will connect with a parent/guardian to give an update on progress and will send detailed Lesson Notes through your ROOTS Music Portal within 24 hours of the lesson.

If the student’s mentor is unable to teach a lesson, we will provide an excellent substitute. We will notify you of who your substitute mentor will be prior to your lesson. If a substitute mentor is not available, we will contact you by email and/or phone to reschedule the lesson, regardless of the once-a-month make-up policy that applies to student-initiated lesson cancellations.

Unfortunately, no. While we understand the desire to maintain continuity with your mentor, most of our studio mentors have chosen to retain their studio lesson time slots and are not transitioning to at-home lessons. However, rest assured that we carefully match you with a new mentor who is well-suited to your learning needs and goals, ensuring a seamless transition to your at-home music lessons. Our priority—and guarantee—is to provide you with the best possible learning experience.